>> Announcer: Live from Las Vegas, it's the Cube. Covering Informatica World, 2018. Brought to you by Informatica. >> Okay welcome back everyone, this is the Cube live here in Las Vegas for Informatica World 2018 exclusive coverage of the Cube. I'm John Furrier co-host of the Cube with Jim Kobielus, my co-host this segment and with that we'll keep on continue with the Cube. Our next guest is Vira Shanti who is the chief data officer at Lippo Digital Group, welcome to the Cube. >> Thank you so much, very excited to be here. >> Thank you for coming on, but people don't know before we came on camera, you and Jim were talking in the native tongue. Thanks for coming on. I know your chief data officer, we've got a lot of questions we love these conversations because we love data, but take a minute to explain what you guys are doing, what the company is, what the size is and the data challenges. >> Okay, maybe let me introduce myself first, so my name is Vira, my role is the chief data officer. Responsibility, that actually is cover for the big data transformation for the Lippo group data. Lippo group is actually part of the one of the largest in Indonesia, we serve a middle class for the consumer services, so we are connecting I think more than 120 million of the customers. What's Lippo as a group doing is actually we do many things. We are the largest of the hospital in Indonesia or just super market, we do department stores, coffee shop, cinema, data centers. We on bang as well, news, cable TV, what else? >> You have a lot of digital assets. >> What you do is you drive to any state in Indonesia and you see Lippo everywhere. >> Yeah, education as well, from the kindergarten to the university, that's why it's a lot of diversity of the business, that owned by Lippo. But recently we're endorsing a lot in the digital transformation, so we're releasing a new mobile app, it is called OVO, O, V, O. Actually it's like centralized loyalty E money to providing the priority bills to all the Lippo group customers, so they're not going to maintain their own membership loyalty program, it's going to just like the OVO, so it's not only being accepted by Lippo ecosystem, but also to the external ecosystem as well. We start to engage with the machine partner, we just today sorted like reaching out 30000 machine outlets. >> Let's get Jim's perspective, I want you to connect the dots for me, because the size and scope of data, you talk about deep learning a lot. And let's connect the dots, cuz we've heard a lot of customers here talking about being having data all over the place. How does deep learning, why do you catalog everything? If you've always diverse assets, I'm sure there are different silos. Is there a connection, how are you handling? >> Okay, differently it's not easy job to do, implementing big data for this kind of a lot of diversity of the business, because how to bring all of this data coming from the different source, coming from the different ecosystem to the single analytical platform is quite challenging. The thing is, we also need to learn first about the business, what kind of the business, how they operate, how they run the hospital, how they run the supermarket, how they run the cinema, how they run the coffee shop. By understanding this thing, my team is responsible to transform, not start from the calling the data, cleansing the data, transform the data, then generate the insight. It has to be an action inside. Then we also not only doing the BI things, but also how from their data we can developing the analytical product on top of the technology big data, that we own today. What we deliver is actually beyond the BI. Of course we do a lot of thing, for example, we really focusing in doing the customers 360 degree profile, because that's the only reason how we really can understand out customers. Today, we have more than 100s of customer attribute teaching for individual customers. I can understand what's your profile for the purchasing behaviors, what kind of the product, that you like. Let's say for the data coming from the supermarket, I know what's your brands, your favorite, whether you're spending is declining. How you spend your point, part of the loyalty program. Then many things, so by understanding very deep these, that we can engage with customers in the better way in providing the new customer experience, because we not only let's say providing them with the right deals, but also when would be the right time, we should connect to them providing something, that they might need. This is the way how from the data we try to connect with our customers. >> Yeah, provided more organic experience across the entire portfolio of Lippo brands throughout the ecosystem. It doesn't feel to the customer and so it isn't simply a federation of brands, it's one unified brand in some degree from the customer's point of view delivering value, that each of the individual components of the Lippo portfolio may not be able to provide. >> Yes, yes, so many things actually we can do on top of that 360 degree of the customers. Our big data outcome in the form of the API. Why it has to be in the API, because when we interact with the customer, there could be unlimited customer touch point to call this API. It could be like the mobile apps after smart customer touch point or could be the dashboard, that we develop for our Lippo internal business. Could be anything or even we can also connect to the other industry from the different business, then how we can connect each other using that big data API, so that's why-- >> Is it an ecosystem, isn't that one API, or it's one API, when unified API for accessing all the back end data and services? >> For something like this, there are to type of the API, that we develop, number one is the API, that belong to the customer 360 degree. Every entry would then attach to your profile and say we can convert it to the API. Let's say smart apps, as part of customer touch point, for example like OVO, we would like to engage with our customers, meaning, that the apps can just designing their online business orchestration, then calling a specific API by understanding let's say from the point of view of loyalty or product preference, that you like, so that then what kind of offers, that we need to push to the customer touch point general using the OVO apps. Or even let's say other supermarket have their on apps, so the apps can also following our API based on their data to understand what kind of the brand or the preference probably they like. Let's run in their apps, when the customer connects, it's going to be something, that really personalized. That's why it's in order to manage the future, actually it's very important for us to deliver this big data outcome in the form of the API. >> It scales too, not a lot of custom work, you don't have to worry about connecting people and making sure it works, expose an API and say, there it is and then. >> Different countries, in terms of privacy in the use of personally identifiable information, different countries and regions have their own different policies and regulations, clearly the European union is fairly strict, the European union with GDPR coming along, the US has its own privacy mandates, in Indonesia, are there equivalent privacy regulations or laws, that we require for example. You ask the customers to consent to particular uses of their data, that you're managing with your big data system, that sits behind OVO. Is that something in your overall program, that you reflect? >> Yes, there are some regulation in Indonesia governed by the government, they'll call having their own regulation, but we let's say part of the thing, that, yes, there is a specific regulation. But regulation for the retail is not really that clear yet for now, but we put ourself in the higher restricted regulation, that we put in place as part of our data protection, part of our data governance compliance as well. If until we do this demonetization or consolidating this data, there is no data, that's being shared outside the entity of the organization. Because let's say, when we do that demonetization everything's done by system to system, when it's called the API, so there is no hands off for other customer in individual data. Let's say if our partner FMCG digital agency or even advertiser, future wise they would like to call our API, what they can see, but that target lead of the customers, that they would like to connect is actually not individual of the data. It's going to be in the aggregated format. Even though many segmentation, that we can deliver is not going to expose every individual customer. >> You have a lot of use cases, that you can handle, because of the control governance piece. How about, by the way, that's fantastic and I know how hard it must be the challenge, but you have it setup nicely. Now that the setup with Informatica and the work you're doing, how are you interfacing with developers, cuz now you have the API. Is it just API based, are you looking at containers, kubernetes, clout technologies? Are you guys looking at that down the road or is that part of the, or is it just expose the API to the developers? >> For today, that actually who's going to consume our API actually? Definitely it's going to be the ecosystem of the Lippo internals, how the customer touch point can leverage the API. Then for the external, for example, like FMCG, the digital agency, when they call our API, usually it's like they can subscribe, there could be some kind of the business model divine there, but once again, like I mentioned to you, let's say it's not going to reveal any individual customer information, but the thing is, how we deliver this API things? We develop our own API system, we develop our API gateway, in simple thing, that actually how to put the permission or grant the access of any kind of digital channel, when they consumer our API and what kind of subscription meta? What we did for the big data actually is not really into, we investing a lot of technology in place for us to use. The thing, that makes my team so exciting about this transformation, because we like to create something, that's we create our own API gateway. We create some analytic product on top of the technology, that we have today. >> When they subscribe to the API, you're setting policy for the data, that they can get and you're done. >> Something like that. >> You automated that. Cool, well we see a lot of AI, any machine learning in your future, you, guys, doing any automation, how are you guys thinking about some of the tools we've been seeing here at the show around automation and AI, Clair, you tapping into any of the goodness? >> Yes, if everybody like to talk what AI right? >> John: You got API, you're good, you don't need anything. >> Many organization, when they're really implementing big data, sometimes they start jumping, I need to start doing the AI things. But from our point of view, yes, AI is very important, definitely we will go there, but for now, what's important for us is how we really can bring the data to single analytical platform, developing that 360 degree customer profile, because we really need to understand our customer better. Then thinking about how we can connect with them, how we can bring the new experience and especially at the right time. >> Actually let me break down AI, cuz I cover AI for Wiki bond, it's such an enormous topic, I break it down in specific things, like for example, speech recognition for voice activated access to digital assistance, that might be embedded in a mobile phones. Indonesia is a huge diverse country, it's an acapela, you have many groups living under the unitary national structure, but they speak different languages, they have different dialects, do you use or are you considering speech recognition? How you would tailor speech recognition in a country, that is so diverse as Indonesia. Is that something an application of AI you're considering using in terms of your user interface? >> Okay, for now we not really into there yet, because you are definitely correct. Developing that kind of library for Indonesia, because different dialect, different accent, it's tough, so the AI things, that we're looking for is actually going to be product recommendation engine. Because you know, let's say, that a lot of things on top of this customer 360 degree, that we can do, right? Because meaning it's going to open unlimited opportunity how I can engage to the customers, what kind of the right offer. Because there's a lot of brand owners, like FMCG, that they would like to connect, also getting in touch, reach out our customers. By developing this kind of product recommendation engine, let's say using the typical machine learning, so we can understand when we introduce this thing, customer like it, introduce that thing, they don't like it. >> Let me ask the next logical question there, it's such a big diverse country, do you, in modeling the customer profile, are you able to encode cultural sensitivities, once again, a very diverse country, there's probably things you could recommend in terms of products to some peoples, that other people might find offensive or insensitive, is that something, that in terms of modeling the customer, you take into consideration? It doesn't just apply to Indonesia, it applies here too or anywhere else, where you have many people. >> Of course can to do that the modeling, but we're doing right now, let's say once again, speaking about the personalized offer, from that point of view, what we see is to create the definition based on customer spending power first, buying power, we need to understand, that this customer's actually in which level of the buying power. By understanding this kind of buying power level, then we really can understand, that should we introduce this kind of the offers or not. Because this is too expensive or not. Because customer spending level can be also different. Let's say when our customers spend in our supermarket, maybe it's going to medium spending level, but let's say when they spend their money to purchase the coffee, maybe it's regular basis, so it's more spending. Could be different spending, so we also need to learn this kind of thing, because sometimes the low spending or medium spending or high spending, sometimes it's not something, that we put in the effort level for everything, sometimes it could be different. This is the thing, that also very exciting for us to understand this kind of spending, buying power. >> Great to have you on the Cube, thanks for coming, so I got to ask you one final question. I heard you were in an honorary Informatica innovation award honoree, congratulations. >> Thank you. >> What advice would you have for your peers, that might want to aspire to get the award next year? >> The thing is, our big data journey just start last year. Really start from the zero, so when yesterday we get an award for the analytics, so actually what we really focus on to do something, that actually is very simple. Some organization, when they're implementing big data sometimes they would like to do everything in the phase one. What we're planning to do is number one, how to bring the data very fast, then understand what kind of value of the data, that we can bring to the organization. Our favorite one is developing the customer 360 degree profile, because once you really understand your customer from any point of view, it's going to open unlimited opportunities how you can engage with your customers, it also open another opportunity how you can bring another ecosystem to our business to engage with our customers, that one point of view is already opening a lot of thing, huge. Either that thinking what would be the next step. Of course, that API is going to simplify your business in the future scale so on. That's becoming our main focus to allow us to deliver a lot of quick low hanging effort at the same time. I think that's a thing, that makes us really can, within a short period of time, can deliver a lot of things. >> The chief data officer at Lippo digital group, thanks for sharing your story, it's the Cube, we're here live in Las Vegas. They're going to be bonding here talking about all the greatness going on there. This is the Cube here in Las Vegas, stay with us for continuing day two coverage of Informatica world 2018, we'll be right back.