Betsy Sutter, VMware | Women Transforming Technology 2019
>> From Palo Alto, California, it's theCUBE. Covering VMware, Women Transforming Technology 2019. Brought to you by VMware. >> Hi, Lisa Martin, on the ground with theCUBE, at Vmware in Palo Alto, California at the fourth annual Women Transforming Technology event, WT-squared. Love this event. So excited to welcome back to theCUBE Betsy Sutter, VMware's Chief People Officer. Betsy, this event is incredible, year after year. >> Yeah. >> How do you do it? >> I don't do it. A team of people do it. But I love it and I love it that you're here. You're as passionate about this as I am. Our fourth! And this one is bigger and better than ever. I love it. And, you know, it's really all about just connecting women so we can continue to innovate and shape the future. So, super fun! >> It is super fun. One of the things that I love is that as soon as you walk onto the campus in the morning, ahead of the event, even walking up to registration, you can feel positivity, sharing, collaboration, experiences being shared. This community movement-- you literally can feel it. And then we walked in, your opening keynote this morning. >> Yeah, wasn't she amazing? Joy Buolamwini >> Wow. Amazing. What she was sharing. Breakthrough data of all the biases that are being built into just facial recognition software alone. >> Yeah. >> Her passion for highlighting the bias and then identifying it and then mitigating it, that passion was not only coming from her, but the entire audience. In person, I can imagine the livestream, just got it. >> Yeah. You know, she is amazing. I mean, she's an innovator. I mean, she's a brainiac. She's funny, she's artsy. But she's an innovator. But what's interesting about her is she's an inclusive innovator. Right? It's all about inclusion and I love her approach to this. I just spent an hour with her in a Fireside Chat where a number of us got to have a conversation with her and she's about as interesting as anybody I've ever met in terms of where she's taking this research so that she can create, just a better world. >> And she's doing that. One of the things that was, the word inclusivity kind of popped up, and intersectionality, a number of times, where she was showing data, AI data, from Microsoft, IBM, Face++, and just showing the massive differences in those data sets alone, so the whole inclusivity theme was very paralleled, in my opinion, but she's actually getting these companies to start evaluating their data sets to change that so that Oprah Winfrey, for example, face recognition doesn't come up as a male. >> That's right. Yeah, she has done some interesting, interesting work, and she's not approaching it as if it's a race issue in particular, right. She's taking a completely different, very positive approach, to highlighting a real problem. I mean, we knew that inclusion is a challenge in technology, but inclusion in artificial intelligence is by far worse, and I love it that she's unpacking that. >> I also love that, as a marketer, I loved how she formed the Algorithmic Justice League. >> Right. >> I couldn't think of a better name, myself. But that she's seeing three tenets of that. One is highlight the bias. >> That's right. >> And I thought, that's awareness. There needs to be more awareness of that because my mind was blown seeing these models today, and then she brings in Amazon and shows them, look at your data sets. >> Right. >> And so there needs to be more awareness, consistent awareness, it's kind of classic marketing of, there are a lot of challenges, but AI is so pervasive, I can imagine a lot of baby boomers probably have iPhones with facial recognition and don't understand, wow, even that, unlocking my phone, is a problem. How deep does this go across emerging technologies that are being developed today? >> That's right. And then she just talks about, in such broad terms, I mean she has a global mind around the social impact that this is having, whether it's in artwork, whether it's in self-driving car technologies, whatever it is. I mean, it's huge. And she's able to kind of look out and think about it in that light. And given the work that we're doing at VMware around inclusion and diversity, it's kind of a fresh new angle to really unpacking the layers of complexity that face these issues. >> Yeah, you're right. That was a thing that also caught my attention was there were so many layers of bias. >> Yeah, yeah. >> We can think of, you know, the numbers of women, or lack thereof, in technology. One of the things that Joy said, kind of along the parallels of layers was, the under-represented majority, as she says, it's women and people of color. >> That's right. >> It's layer upon layer upon layer. >> It is. >> Wow. Just cracking the surface. >> She's just scratching things, but the way she's doing her approach, I think, just brings a whole new light to this. I'm very grateful that she was able to speak to all of us, right. It's really about bringing women together to have these kinds of conversations so we can start to think about how we want to innovate and shape the future. She also touches on just this aspect of communities, which I love. And, you know, I've long said that people join communities, not companies, per se, and one of the things that we've done at VMware is tried to think about how do you create an inclusive culture, if you will, that embraces all sorts of communities. And Joy just started talking about a whole new dimension to how we think about that, which was fun. >> So you have been at the helm of people at VMware for a long time. >> I have. >> Lots of transformation. >> Yeah. >> I'm curious to get your, if you look back at the last four years now of WT-squared, how have you learned from even just speakers like Joy and helped to transform not just WT-squared but VMware, its diversity and inclusion efforts in and of themself? >> Yeah, you know, one of the things that I love about VMware and I love about WT-squared is that it's really a consortium or a collective of companies coming together, so this is not a VMware branded event, or a VMware event just by itself. It's just a collective. And then we try and broaden that circle so we can have more and more conversation. And I think that's what I'm most pleased with, I mean, we work hard at making sure that this collective is involved from the get-go in terms of, what do we want to talk about, so we can have the real and relevant conversations about inclusion and diversity, especially as women in tech, which, in some regards, is getting better, but in many, it's just not, and so how do you double down on that in an authentic way and really get business results. >> Exactly. It's all about getting business results. >> It is. >> One of the things that surprises me, in some cases, is when you see, whether it's from McKenzie or whatnot, different studies that show how much more profitable businesses are with women at the executive levels, and it just, that seems like a no-brainer, yet there's so many, the lack of women in technology, but also the attrition rates. >> Yeah. >> Really staggering, if you look at it, compared to any other industries. >> That's right. And, you know, we have a longstanding relationship with Stanford. >> Yes. >> The Clayman Institute. VMware helped found the VMware Stanford Women's Leadership Innovation Lab, which I'm exceedingly proud of. But, yeah, research shows this over and over. But one of the things that I love about my work is bridging that into how corporations operate and how people just work at work, and so that keeps me intellectually engaged, I'll say that, for sure. But, yeah, that is the big challenge. >> I'm also, what I love, just observing the attendees at the event, is you see all age levels. >> Yeah, I love that, too. >> And you have the tracks, the Emerging Leaders track for those who are younger, earlier in their career, The Executive track, the Technical track, and you've got a track about of sharing best practices, which I also love, or just hearing stories of, "How did you face this obstacle, maybe it wasn't, that didn't cause you to turn, or to leave the industry?" I think those are so important to help share. "Oh my God, I'm going through the same thing," for example. But might just help the next, or not just the next generation, but even those of us who might be middle-career from not leaving and going, "Okay, maybe it's the situation, I need to get into a different department, a different company, but I love technology and I'm going to stay no matter what." >> Yeah. Keeping those conversations elevated is one aspect of this, but then to your point, the cross-pollination of all these different kinds of women and what they've experienced in tech, the panel today was amazing, right. We had Ray, we had Lisa, and we had Susan. All different perspectives, different generations, but talking about sort of their challenges as they've navigated this, and where they all want to see it go. So I do think there's a bit of a common vision for where we want this to go, which is wonderful, but bringing all these different perspectives is the differential. And that's what we do here. We try and replicate that. And what will happen all through the day as I go to those different tracks, I'll hear from these different women and the questions are always just a blast to hear, right, because I learn so much from what's top-of-mind, what's keeping people up at night as they venture into tech and continue into tech. >> Anything in particular that surprises you? >> You know, one young woman asked me about my concern around communication and interaction because of how technology's affected how people do that-- rarely face-to-face like you and I are right now. And there're so many other visual and sensory cues that go into having a conversation with another human being, so we had a great conversation about what's good about it from a technology standpoint, and what's bad about it, and I think that's actually what Joy was talking about in her talk today, as well. But I was pleased that a very young person asked me that question. I know people of my generation, we talk about it, but it was fun to hear, kind of inspiring to hear a younger person say, "Is this all good?" >> Well and you're right, it probably was a nice, pleasant, refreshing surprise because we think of younger generations as, kind of, you say, cloud-native or born of the cloud, born on the phone, who are so used to communicating through different social media platforms. To hear that generation saying, you know, or even bringing it to our attention, like, "Shouldn't we be actually talking in person or by using technology like video conferencing and zoom things for engaging?" Think of how many people wouldn't fall asleep in meetings if video conferencing was required? >> That's right. That's exactly right. And another woman, a little further along in her career, what was weighing on her was how she stayed being a responsible and ethical person when she doesn't really know all the ingredients of what she's helping to create. And that's just a mindset that I haven't heard before. I thought that was wonderful. >> That is. Because we often talk about responsibility and accountability with respect to data science or AI, for example. It's interesting to hear an individual contributor talking about, "Where do I fall in that accountability/responsibility spectrum?" Is not a common question. >> No, and you know, we think we're creating a world of more transparency but, really, when you're coding you're not really sure what might happen with that code. And I thought Susan Fowler did a lovely job talking about that today on the panel, as well. That there's a huge responsibility in terms of what you're doing. So connecting those dots, understanding all the ingredients, I think corporations like VMware, and VMware does this in large part today, it gets harder, it's more complex, but we're going to have to answer those questions about what kind of pie or cake are we really baking with this, right? >> Exactly. Exactly. Could you have, if you looked back to when you first joined VMware, envisioned all of the transformation and the strength in community and numbers that you're helping to achieve with women transforming technology? >> I really couldn't. I mean, the industry is amazing, you know, I was at the right place at the right time and got to ride this tech wave. It's been great. No, I couldn't have imagined it, and now things are moving at an unprecedented place, things are much more complex. I have to call my adult children to get input onto this, that, and the other. >> (laughs) >> But no, it is a dream come true. It's been an absolute honor and privilege for me to be a part of this. I love it. >> When you talk with VMware partners or customers, are they looking to-- Betsy, how have you been able to build this groundswell and maintain it? >> Yeah, you know, my focus is primarily on the culture and the environment of the company, and I'm a really good listener. So that's the key. >> It is key. You just listen and pay attention to what people are saying, what matters to them, what's bothering them, and you continue to hold on to, sort of, those, you know, those North Stars of what you're trying to build and I always knew that I wanted to build the sustainable cultures, something that would last the test of time. So we're at 21 years. I've done 19 of them, so it's been great. You know, but you want to make sure you keep that rebar in the ground as you continue to build up. This community is solid. They're doin' it. Yeah, it's great. >> And it must be receptive. We talked about companies or leaders or businesses being receptive to change. I think I talked about that with Caroline and Shannon, who were part of that panel, and said, you know, oftentimes, we're talking with leaders, again, business units, companies, who aren't receptive to that change. Cultural change is really difficult, but it's essential. I was talking with Michael Dell a few months ago at Boomi World and said, "How have you managed as Dell has grown so massively to change the culture in a way that, you know, enables that growth?" It's a really hard thing to do. But for companies to do digital transformation and IT transformation, the culture, the people have to be receptive. I think, to one of your strengths, they have to be willing to listen. >> Yeah. And you never really arrive, right. So you constantly are in beta mode in the world, and so if you never assume that you've arrived, then you can pause, or that you just constantly want to beta things, then you have an edge, and I think Michael Dell's clearly got vision around that, right. I know Pat Gelsinger does, too. And so I like just partnering with those great minds, those great business and strategic minds, and then just building on the people component or the cultural component. But I, too, I'm constantly trying to produce new products and pay attention to what the customer wants. >> When you see things in the news like some of the harassment issues, say, for example, that Uber has experienced, I imagine you're watching the news or reading it and you're thinking, if I could just say three things to those people. When you see things like that, what are the top three things you would recommend that, not in reaction, though, but how can that culture change to deliver the customer experience, ultimately, that they need to, but what are some of the things that you think, these are easy fixes? >> Yeah, I think in watching a lot of my companies in the industry and how they've responded, for me, my advice would be, you should elevate that conversation. That conversation's not going to go away. And so you need to elevate it, give it a lot of sunlight and oxygen, really understand it, don't try and move away from it, don't push it down. And that's something we do at VMware, we're constantly elevating the conversation. One of the things I love about this culture, it's made me a lot better at what I do, is I can always answer the question, "Why are we doing that?" And so that's, why are we doing that? And if I can't answer why, we have a problem. And a why just sort of symbolizes intellectual curiosity, right, so that's what we're trying to keep alive and that's what I tell my other colleagues in the industry is just keep that conversation going: there's no quick fix to this, people are complex, don't pretend you really know. So elevate it and let's get to really know each other a lot better. >> And there's so much good that can come from any sort of blight or negativity, there really is, but you're right. Especially in this day and age, with everything being on camera, you can't hide. >> And, you know, it's okay to admit that you made a mistake. >> I agree. >> It's really okay. And so there's something about that that we've got to get back. >> I think it's one of the most admirable things of any human trait or corporation is just admitting, ah, this was the wrong turn, >> Right. >> I said the wrong thing. >> You know what, we made a mistake. We've course-corrected. >> I'm human. >> Yes. >> Exactly. >> Exactly. >> So we talked about Joy opening things off today and Ashley Judd-- >> I know, I can't wait. >> I bet you can't wait. She is the closing keynote. What are the things that inspire you about Ashley's work? >> I just think that she's wicked-smart. And I think she's using her platform in a really powerful way. And for her to want to come here and speak to us just reflects her passion, and the juxtaposition of Joy with Ashley is fabulous, right. Really gives you a lot to think about, so I can't wait to see Ashley. >> And just even juxtaposing those two, like you said, you can just see massive diversity there, in thought, in background, and experience, in life experiences, but both coming from different perspectives and different angles that can be so inspirational >> Yeah. To all of us in the audience. >> Yeah, and positive. You know, they're taking this positive approach to this movement and, yeah, very different women, but both really, really smart, very passionate. Resilient, clearly. And persistent. They're going to keep movin' it forward. >> Persistence is the key. So, great event so far. It's not even over, but what are your dreams for next year's event? >> Oh, we just have to keep going. I'd love to see more companies join the consortium. We've learned a couple things about, we just are going to start the conversation earlier about what we want the event to be. We love hosting people on the campus, obviously, and luckily we have terrific weather today, but I would just like to see companies come together and have the conversation, and that was really the impetus for this, is that we wanted to make sure we got a lot of diverse perspectives that were dealing with these real issues, and let's talk about what women in technology at all levels, as you pointed out, what's top-of-mind for them? And what do they need to have the conversation about? Let's bring 'em together, let's let 'em connect and start to innovate and create the future. >> Well I'm already looking forward to next year, Betsy. >> Yeah, me too. >> It's been such a pleasure to talk to you again. >> Thank you, Lisa. >> Thank you so much for spending time with me on theCUBE today. >> Thank you. >> Appreciate your time. >> Super fun. >> Good. You're watching theCUBE. I'm Lisa Martin on the ground at Women Transforming Technology, the fourth annual. Thanks for watching. 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Brought to you by Hi, Lisa Martin, on the ground with theCUBE, and shape the future. One of the things that I love is that Breakthrough data of all the biases that are being built but the entire audience. It's all about inclusion and I love her approach to this. and just showing the massive differences and I love it that she's unpacking that. I loved how she formed the Algorithmic Justice League. One is highlight the bias. And I thought, that's awareness. And so there needs to be more awareness, I mean she has a global mind around the social impact Yeah, you're right. One of the things that Joy said, Just cracking the surface. and one of the things that we've done at VMware So you have been at the helm of people at VMware and so how do you double down on that It's all about getting business results. One of the things that surprises me, in some cases, Really staggering, if you look at it, And, you know, we have a longstanding relationship and so that keeps me intellectually engaged, is you see all age levels. I think those are so important to help share. and the questions are always just a blast to hear, right, and I think that's actually what Joy was talking about To hear that generation saying, you know, all the ingredients of what she's helping to create. and accountability with respect to data science No, and you know, we think to when you first joined VMware, I mean, the industry is amazing, for me to be a part of this. and the environment of the company, and you continue to hold on to, to change the culture in a way that, you know, and so if you never assume that you've arrived, but how can that culture change to deliver And so you need to elevate it, you can't hide. that you made a mistake. And so there's something about that You know what, we made a mistake. What are the things that inspire you about Ashley's work? and the juxtaposition of Joy with Ashley is fabulous, right. To all of us in the audience. Yeah, and positive. Persistence is the key. and create the future. Thank you so much for spending time I'm Lisa Martin on the ground at
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Kathy Chou, VMware | Women Transforming Technology 2019
>> from Palo Alto, California It's the Cube covering the EM Where women transforming technology twenty nineteen. Brought to you by V. M. Where. >> Hi Lisa Martin with the Cube on the ground at the end. Where. Palo Alto, California For the fourth Annual Women Transforming Technology Even W squared. Excited to welcome back to the Cube. Kathy Chou, VP of R and D. Operations and central services at work. Cappy. It's a pleasure to have you back. It's one of you will be back. So you and I saw each other this morning. Big hug. This is one of my favorite events to be at, and I'm proud to be here with the cute because this this authentic community of women is unlike anything that I've really seen or felt in a long time. Fourth annual. I know it's grown over the last year. What do you What are some of your thoughts, even just walking in the doors this morning? Well, it's funny. It is the fourth annual and I I've been toe all four. The very first time I came, I was not a B M or employee, and I fell in love with the company. The campus because it was the very first time. And every single time I come to one of these events, I either meet someone or multiple people better fantastics or learn multiple things that will help me do what I need to do and I will tell you, and I'm not just saying cause you're here. But last year when I met you, I just felt like there was an instant spark. And like you say at these conferences, don't you feel it's safe? You can. You could be authentic. You could be who you want to be. You could be vulnerable, right? And as we can learn with each other, we can share what we need to work on. You move on and we can also Peter chests a little bit right for stuff that we've done well that sharing is so critical. Eye all the women that I've spoken to today we look at even our own career. Trajectories are looking at a lot of the statistics of the loan numbers that women technology where where is the attrition happening? What's happening in and grade school in middle school when girls, you know between seven and twelve years old, way have to help each other build up cos it's just and I think there's no better >> way than sharing stories and cheer point that means being vulnerable. I think vulnerability is one of the best price you can exhibit, period. But it used truly conceit and feel the impact Hearing. >> As you've said, you've seen that over the last four years that this is really an authentic community in every >> sense of the word. Absolutely. And, you know, you mentioned quite a few things that I'd like to talk about. So first, is these >> young. Let's start first with diversity. Okay, I know a lot of people do talk aboutthe. They think of gender diversity or ethnic diversity. Diversity of the capital. >> Dia's much broader, right? It's okay. Diversity of experience, education, you know, geography, seniority, right. There's all different types of diversity. But if we do hope, focus in a little bit on young girls. Right? Because you think about that. I was just in the I wish conference in Cork, Ireland. Stop back. Yeah. And what was amazing about that was so this is all of Court County. They had all of the what they called secondary school girls every single one of them for two days at this conference. But they got to listen to speakers from all over the world to give them that confidence to stay in, because statistics are when they're in primary school or middle school. Right? Girls say I want to be a computer scientist. I wantto do this techie thing. I'm gonna do Sam with them when they go to high school there, given all these messages like, you can't do it and you don't look like a computer scientist, right? And then all of a sudden it gets It becomes because in her head and it really does affect our confidence. And then, sad to say, years and years ago, when I graduated from college, there was only nine percent of the women were mechanical engineers. Sad to say today, that number is not challenged much. Do something just conferences like these that give us the courage to be better mentors and sponsors of those that will come after us. >> I agree. I think that it's and in some cases it seems like it's so simple where we make I don't think we're making this so hard, but I think that having the opportunity of a community to just have okay like minded people in terms of experiences that they shared well, how did you get through this barrier of, for example, you know, really kind of dissecting to your point diversity with a capital B. There's so many layers to that. What does that mean? How do we achieve it? I mean, if you look at a lot of the statistics companies that have you say females, uh, on the executive staff are like twenty seven percent more profitable. Yes, the amount of oven of reinvesting of income that women do back into the community. Their family's one of the things, Joy said this morning in her keynote joyful Fulham. We need him saying that, >> right? So is it looking at women and people of color as the underrepresented majority that that was absolutely spot on? I absolutely >> thought it was spot on this well, and you know, if you think about it, think about these experiences. You know again about diversity. There's a new dawn. It's a new phrase. But intersectionality is the word, which means, you know Okay, you're a woman. I'm a woman. I'm an Asian woman, But I'm also a woman that lived on the East Coast. I went to these sorts of schools. I had these types of experiences. So what it means is everyone bring something to the table. So if you really think about diversity now, we'LL hear this talk about inclusion. That's kind of the big word. And I've I've actually witnessed this myself on my own team because if you look at my direct staff on paper, when you look at them, they look very diverse. But actually diversity. That's like the tip of the iceberg. What you see is only the little piece when you bring down, get to those deeper layers. You realize, >> really how diverse team Miss Wright of spiritual >> diversity, experiential all of that and by including and created a inclusive environment were able to get the most out of diversity. And I think that's how you do it, because I thought about this. When you single out groups, you're not being inclusive, right? That's a good point. So I think the goal is to get what we can call the model. What we think is the majority, which is the minority to embrace the underrepresented majority and >> your perspective? How do you think V m? Where is doing on that? I was talking with Betsy said earlier, and some other folks and learned that the eggs I don't know how far down this goes, but at least execs are actually their bonuses are related to our tied to diversity and inclusion. That's a huge kind of bold statement that a company like the Mars making, not just to the tech industry, but every industry. Where do you think the emperor is on this journey of really identifying diversity and inclusion and actually starting to realise the positive impact? >> Yes. So first of all, I think you said something earlier. This is a It's an epidemic situation. OK, in that I do tell me, almost in every industry, there isthe right entertainment manufacturing, high tech, legal, professional, whatever way, there's an issue with diversity, and you're absolutely right. The peace and above our bonuses air tied to diversity, inclusion the awareness of the, um, where is second of them. The interesting thing is, there's no silver bullet. If it were that easy, we would've solved it. So what? It iss. It's one of those things where I say it takes a village and it's little things like talk about inclusion earlier, right? Hey, when you have a meeting, make sure everyone's voices voices are heard. Doesn't matter who it is. I don't care if it's a woman and under represent minority or white male. It doesn't matter. You shouldn't it? It shouldn't right. Everyone should be heard. And I was just giving a breakout talk about when you increase. Inclusion will drive more innovation. And that's my job as a leader of six hundred folks in an RD organization is to create that culture that allows people to have confidence, to take risks, to be vulnerable, authentic and to innovate right and to do new things. And if I can create that culture of inclusion, it will drive those business results. >> I couldn't agree more Tell me about like since we spoke last year. I love that driving inclusion to drive innovation. What are some of the things that you've actually seen as outcomes? Maybe just for your team as well as your own expertise as a manager? >> Yes. So I've been with him where for two and a half years, and when I first came Basically my team was a compilation of three separate teams, so each of them traditional silo new themselves in their own style but did not understand the power of the team across. So at that time, no one team was greater than one hundred people. Okay, let's say now imagine a mighty force of six hundred strong marching in the same direction, trying to do things together. One of the things that we're trying to do is start to build platforms across our organization. And what are the commonalities? That that's the difference is what commonalities across our teams so that we can drive that innovation much more effectively and efficiently. And so those are some of the things that we're doing have another fun story to tell me. Everything that I do to try to create an inclusive environment, just have opportunities for team members to meet each other. It's a simple assed. Hey, I don't know. Lisa. Lisa, what do you do? Oh, my gosh. I have a project that might need your help. I don't know how many times when we were working in the silos would enter calling someone outside our team to get the expert advice when it was on her own. And so we had one event when we had two people that sat next to each other. They didn't know each other at all. One needed some machine learning expertise. The other one was in machine learning enthusiast Fast. They came together. They have now built a patent pending piece of micro service called instead ML. That's so, uh, that's what happens when people when you're included >> and you think, Why is it so difficult? In some cases, technology is sort of sort of fuels that right because we get so used to being I could do everything from here >> on the phone from an airplane from the hotel from home, from or ever so we get more >> used to being less communicative. Absolutely right, Tio. Let's actually let's let's go back to the olden days where there were, You know, there was no device and phoniness and actually have a conversation because to your point, suddenly are uncovering. Oh my gosh. All of these skill sets are here. What if we did nothing for years? >> You're speaking my language. Eso You're absolutely right. But there's this. They used to be this rule that's a new one you wanted to communicate to someone. You have to tell them something seven times, >> right, because they're busy doing other times on the age of social media, they say. Now it's eleven times. Oh, great. And how I got exactly. So how often have you seen people who are sitting like this and they're >> communicating with each other? Be attacks and they're sitting right here. Why, it's >> important to go back old school. By the way, I think I'm old school. >> Whenever I want to pick up the phone, talk to my kids. It's on the phone. I don't care if they're, uh, ready for me to talk >> to her, and I just called them. It's because when you're innovating, it's not just the mind, it's the heart. >> And when you catch those human relationships, right is what makes the innovation stick. It makes you want to do more. It makes you want to achieve greater heights. Then you would have cause you're invested. You see, when it's an academic exercise, it's like check the box. But when you're invested in your hearts and you I feel like I can't let Lisa down, believe me, you're going to get more in depth and more advanced innovation. >> So with that and kind of the empathy approach in love to get your perspectives on a I, we talk about it all the time at every event that we go to on the Cube globally. And there's different schools of thought. Aye, aye is fantastic. It's phenomenal. It's it's becoming new standard, even a baby boomers known to some degree what it is. Yes, then there's the It's taking jobs away yet, But he's going to create new jobs. Yes, and there's the whole ethics behind this morning. Joy really kind of showed us a lot of the models and facial recognition at big companies that are better being built with bias. But one of the things I think that I hear resoundingly at events is it's going to be a combination of humans and machines. Yes, because machines can learn a lot. But it's that heart that you just mentioned in that empathy that comes from the human. So do you see those two as essential forces coming together is a. I continues to grow and take over the world. >> It's essential. Like you say. Technology is very How do we sit? Neutral. Okay, If you put it in front of a bad actor, it becomes bad. If you put it in front of a good actor, it becomes good. Okay, so technology is neutral, right? So now the goal is how do >> we ensure that we Khun tamp down the bad actors, people who want to use it for bad? And >> by the way, I am a fundamental believer that there are some jobs that should be automated. >> I mean, come on, some of the And by the way, things >> in the health industry. When you have big data and you've got a lot of things, you have to process a lot of information so we could be more accurate on things. Um, there other examples of if it's not in check, it can go right, right. Where will Over reliance on machines. Unfortunately, the seven. Thirty seven max eight is an example of it being too smart, right, and that >> you needed the human to actually adjust. So now I think also kind of combining a lot of the topics that we talked about. We need to train our children to understand that this technology is here to stay and with each and every one of them, how can they take that wonderful technology and use it for good? And I think that's the whole that's peace around inclusion. That's the peace around, building confidence in these young people and being examples. And so we need more people like joy out there so that she can. She has now raised this flag up saying, Hey, did you realize this >> happen? We need more young people. By the way, she's very young person. I'm >> totally impressed with what she's been able to do in here great for years, very, very inspiring. But if we all did a >> little bit of what joy did, we could change the world. >> Absolutely. The accountability factor and the social responsibility is so important. I was impressed with her on many levels, but one of them was the impact that she's already making with with Microsoft, IBM, uh, and actually starting to impact facial recognition a. I based on the research that she's done and show them Hey, you've got some problems here. So she's She's kind of at that intersection of your point neutral technology, good actors, bad actors. Maybe it's not good or bad. It's just Well, this is the data that we have. And it's training the models to do this. Oh, the but the accountability in the responsibility that it appears that a Microsoft and IBM face plus plus and even Amazon that she said, Hey, guys, look at how far off your models are. It sounds like these companies are actually starting to take some accountability. Civility for >> that? Yes, well, I think she proved it in our talk because last year, right, the numbers were in the eighty eighty percent tiles, and now they're up to ninety five. So you know, she's saying, by kind >> of being that lightning rod on this issue, one person could make this amount of change. Imagine if all was just a fraction of what she did, right? I mean, I think, and again, I feel very because I'm older and I have my own children just inspiring this generation, too. We could build up more joys in this world. >> So you have four boys. Yes. How are you inspiring them to finally become good humans, but also to look at the technology, the opportunities that it creates to be inclusive why it's important that some of the lessons that even parted on your boys >> Yes, first of all, I've one thing that's really >> important to me is I want them to accept whoever their partner will be for whatever they want to do. So if their partner wants to stay home and then you support them, if they want to work and go, do you support them? But just be supportive, be that partner, whatever that is, that's really important. >> The other thing is, I think just >> my husband and I are excellent examples of how that isthe, because he's an orthodontist and I've got a busy high tech job. I'm traveling a lot. My husband does more than his fair share of the household duties, and we split things pretty evenly. So I hope they've seen witness. It's not just talk, it's action and that this can actually work. And fortunately, I'm >> boys are a little older now because if you begin in the beginning, I thought, Oh, working. I don't >> know how these boys are going to turn out right, but three of them are college age and older, and they really turned into some fantastic children. The youngest is on his path as well as a junior in high school. And, you know, and I also see the type of friends that they make and how they treat women and other people that are different from them, and it just makes me very proud. >> Think the world needs more? Kathy Chow's I really dio Are you going off to see Ashley Judd? Her? What? Some of the things that you're looking >> forward to hearing her talking. Well, it's funny. I just came from a VP session. She is I again. You see someone right on the screen and you see him as an actor and you heard about Time's up and her speech and that sort of thing. But way had, but how were we just answered? Questions. She is so thoughtful, so connected, so well spoken communicates in a way that really touches you. She's another one of those lightning rides. I think w t, too, didn't excellent job of getting English speakers this year. Uh, and it's very different from joy. It's much more from a from her view, in her mind went in arts, and Joyce was much more from a technical aspect. But messages are the same, right? It's to be inclusive, understanding, embrace diversity and be authentic. You >> inclusive animators. Kathy is so great to have you back on the Cube. And Charlie, I know we could keep chatting, but we thank you so much of your time. We can't wait for next year. Wait. Excellent. Thank you for the Cuban Lisa Martin. You're >> watching the show from women Transforming Technology, fourth annual somewhere. Thanks for watching.
SUMMARY :
Brought to you by V. It's a pleasure to have you back. one of the best price you can exhibit, period. And, you know, you mentioned quite a few things that I'd like to talk about. Diversity of the capital. They had all of the what they called secondary school I mean, if you look at a lot of the statistics companies that have you But intersectionality is the word, which means, you know Okay, And I think that's how you do it, a company like the Mars making, not just to the tech industry, but every industry. And I was just giving a breakout talk about when What are some of the things that you've actually seen as outcomes? a mighty force of six hundred strong marching in the same direction, and phoniness and actually have a conversation because to your point, suddenly are uncovering. They used to be this rule that's a new one you wanted to communicate to someone. So how often have you seen people who are sitting like this and they're communicating with each other? By the way, I think I'm old school. It's on the phone. it's the heart. And when you catch those human relationships, right is what makes the innovation stick. But it's that heart that you just mentioned in that empathy that comes from the human. So now the goal is how do When you have big data and you've got a lot of things, you have to process a lot of information so She has now raised this flag up saying, Hey, did you realize this By the way, she's very young person. But if we all did a I was impressed with her on many levels, but one of them was the impact that she's already making with So you know, of being that lightning rod on this issue, one person could make this amount the opportunities that it creates to be inclusive why it's important that some of the lessons you support them, if they want to work and go, do you support them? my husband and I are excellent examples of how that isthe, because he's an orthodontist and I've got boys are a little older now because if you begin in the beginning, I thought, Oh, working. And, you know, and I also see the type of friends that they make and how they treat You see someone right on the screen and you see him as an actor and you heard about Time's up Kathy is so great to have you back on the Cube. watching the show from women Transforming Technology, fourth annual somewhere.
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