>> From Palo Alto, California, it's theCUBE. Covering The Conference Board's 6th Annual Innovation Master Class. >> Hey, welcome back everybody, Jeff Frick here with theCUBE. We're at the Innovation Master Class that's put on by The Conference Board. We're here at Xerox PARC, one of the original innovation centers here in Silicon Valley. Tremendous history, if you don't know the history of Xerox PARC go get a book and do some reading. And we're excited to have our next guest because there's a lot of talk about tech but really not enough talk about people and where the people play in this whole thing. And as we're seeing more and more, especially in downtown San Francisco, an assumption of responsibility by tech companies to use some of the monies that they're making to invest back in the community. And one of the big problems in San Francisco if you've been there lately is homelessness. There's people all over the streets, there's tent cities and it's a problem. And it's great to have our next guest, who's actually doing something about it, small discrete steps, that are really changing people's lives, and I'm excited to have him. He's Kevin Adler, the founder and CEO of Miracle Messages. Kevin, great to meet you. >> Great to meet you too Jeff. >> So, before we did this, doing a little background, you knew I obviously stumbled across your TED Talk and it was a really compelling story so I wonder A, for the people, what is Miracle Messages all about, and then how did it start, how did you start this journey? >> Miracle Messages, we help people experiencing homelessness reconnect to their loved ones and in the process, help us as their neighbors reconnect with them. And we're really tackling what we've come to call the relational poverty on the streets. A lot of people that we walk by every day, Sure, they don't have housing, but their level of disconnection and isolation is mind boggling when you actually find out about it. So, I started it four years ago. I had an uncle who was homeless for about 30 years. Uncle Mark, and I never saw him as a homeless man. He was just a beloved uncle, remembered every birthday, guest of honor at Thanksgiving, Christmas. >> And he was in the neighborhood, he just didn't have a home? >> He was in Santa Cruz, he suffered from schizophrenia. And, when he was on his meds he was good and then he'd do something disruptive and get kicked out of a halfway house. And we wouldn't hear from him for six months or a year. >> Right. So, after he passed away, I was with my dad, and not far from here, visiting his grave site in Santa Cruz. And I was having a conversation with my dad of the significance of having a commemorative plot for Uncle Mark. I said, he meant something to us, this is his legacy. So that's nice, but I'm going to go back in the car, pull out my smartphone, and see status updates from every friend, acquaintance I've ever met, and I'm going to learn more about their stories on Facebook, with a quick scroll, than I will at the grave site of my Uncle Mark. So, I'm actually a Christian. I have a faith background, and I asked this question: "How would Jesus use a smartphone?" "How would Jesus use a GoPro camera?" Cause I didn't think it was going to be surfing pigs on surf boards. And I started a side project where homeless volunteers, like my Uncle Mark, wore GoPro cameras around their chests. And I invited them to narrate those experiences and I was shocked by what I saw. And I won't regale you with stories right now but I heard over and over again, people say "I never realized I was homeless when I lost my housing, "only when I lost my family and friends." >> Right. >> And that led me to say, if that's true, I can just walk down the street and go up to every person I see and say "Do you have any family or friends "you'd like to reconnect with?" And I did that in Market Street, San Francisco four years ago, met a man named Jeffrey, he hadn't seen his family in 22 years. Recorded a video on the spot to his niece and nephew, go home that night, posted the video in a Facebook group connected to his hometown, and within one hour the video was shared hundreds of times, makes the local news that night. Classmates start commenting, "Hey, "I went to high school with this guy, "I work in construction, does he need a job? "I work at the mayor's office does he need healthcare?" His sister gets tagged, we talk the next day. It turns out that Jeffrey had been a missing person for 12 years. And that's when I quit my job and started doing this work full time. >> Right, phenomenal. There's so many great aspects to this story. One of the ones that you talked about in your TED Talk that I found interesting was really just the psychology of people's reaction to homeless people in the streets. And the fact that once they become homeless in our minds that we really see through them. >> Totally. >> Which I guess is a defense mechanism to some point because, when there's just so many. And you brought up that it's not the condition that they don't have a place to sleep at night, but it's really that they become disassociated with everything. >> Yeah, so I mean, you're introduction to me, if you had said hey there's this guy, there's no TED talk, there's nothing else, he's a housed person, let's hear what he has to say. Like, what would I talk... That's what we do every single day with people experiencing homelessness. We define them by their lack of one physical need. And, sure, they need it, but it presumes that's all there is to being human. Not the higher order needs of belonging, love, self-actualization. And some of the research has found that the part of the brain that activates when we see a person, compared to an inanimate object, does not respond when we see a person who's experiencing homelessness. And in one experiment in New York, they had members of a person's very own family, mom and dad, dress up to look homeless on the streets. Not a single person recognized their own member of their own family as they walked by 'em. >> Yeah, it's crazy. It's such a big problem, and there's so many kind of little steps that people are trying to do. There's people that walk around with peanut butter and jelly sandwiches that we see on social media, and there's a couple guys that walk around with scissors and a comb and just give haircuts. These little tiny bits of humanization is probably the best way to describe it makes such a difference to these people. And I was amazed, your website... 80 percent of the people that get reconnected with their family, it's a positive reconnection. That is phenomenal because I would have imagined it's much less than that. >> Every time we reconnect someone, we're blown away at the lived examples of forgiveness, reconciliation. And every reunion, every message we record from a person experiencing homelessness, we have four, five messages from families reaching out to us saying, "Hey I haven't seen "my relative in 15 years, 20 years." The average time disconnect of our clients is 20 years. >> Right, wow. >> So what I've been doing now is, once you see it like this, you walk down the street, you see someone on the streets, you're like that's someone's son or daughter. That's someone's brother or sister. It's not to say that families sometimes aren't the problem. Half of the youth in San Francisco that are homeless, LGBTQ. But it's to say that everyone's someone's somebody that we shouldn't be this disconnected as people in this age of hyper-connectivity and let's have these courageous conversations to try to bring people back in to the fold. >> Right, so I'm just curious this great talk by Jeff Bezos at Amazon talking about some of the homeless situations in Seattle and he talks, there's a lot-- >> He's a wealthy guy, right? >> He's got a few bucks, yeah, just a few bucks. But he talks about there's different kind of classes of homelessness. We tend to think of them all as the same but he talks about young families that aren't necessarily the same as people that have some serious psychological problems and you talked about the youth. So, there's these sub-segments inside the homeless situations. Where do you find in what you offer you have the most success? What is the homeless sub population that you find reconnecting them with their history, their family, their loved ones, their friends has the most benefit, the most impact? >> That's a great question. Our sweet spot right now, we've done 175 reunions. >> And how many films have you put out? >> Films in terms of recording the messages? >> Yeah, to get the 175. >> 175 reunions, we have recorded just north of about 600 messages. And not all of 'em are video messages. So, we have a hotline, 1-800-MISS-YOU. Calls that number, we gather the information over the phone, we have paper for 'em. So 600 messages recorded, about 300, 350 delivered and then half of them lead to a reunion. The sweet spot, I'd say the average time disconnected of our clients is 20 years. And the average age is 50, and they tend to be individuals isolated by their homelessness. So, these are folks for decades who have had the shame, the embarrassment, might not have the highest level of digital literacy. Maybe outside of any other service provider. Not going to the shelter every night, not working with a case worker or social worker, and we say hey, we're not tryna' push anything on ya' but do you have any family or friends you'd like to reconnect with. That opens up a sense of possibility that was kind of dormant otherwise. But then we also go at the other end of the spectrum where we have folks who are maybe in an SRO, a single room occupancy, getting on their feet through a drug rehab program and now's the point that they're sayin' "Hey, I'm stably housed, I feel good, "I don't need anything from anyone. "Now's the time to rebuild that community "and that trust from loved ones." >> Kevin, it's such a great story. You're speaking here later today. >> I think so, I believe so. >> On site for good, which is good 'cause there's so much... There's a lot of negative tech press these days. So, great for you. How do people get involved if they want to contribute time, they want to contribute money, resources? Definitely get a plug in there. >> Now, or later? Right now, yeah, let 'em know. >> No time like the present. We have 1200 volunteer digital detectives. These are people who use social media for social good. Search for the loved ones online, find them, deliver the messages. So, people can join that, they can join us for a street walk or a dinner, where they go around offering miracle messages and if they're interested they can go to our website miraclemessages.org and then sign up to get involved. And we just released these T-shirts, pretty cool. Says, "Everyone is someone's somebody." I'm not a stylish man, but I wear that shirt and people are like "That's a great shirt." I'm like, wow, and this is a volunteer shirt? Okay cool, I'm in business. >> I hope you're putting one on before your thing later tonight. >> I have maybe an image of it, I should of. >> All right Kevin, again, congratulations to you and doing good work. >> Thanks brother, I appreciate it. >> I'm sure it's super fulfilling every single time you match somebody. >> It's great, yeah, check out our videos. >> All right he's Kevin, I'm Jeff. We're going to get teary if we don't get off the air soon so I'm going to let it go from here. We're at the Palo Alto Xerox PARC. Really the head, the beginning of the innovation in a lot of ways in the computer industry. The Conference Board, thanks for hosting us here at the Innovation Master Class. Thanks for watching, we'll see you next time. (bright ambient music)

>> Narrator: Live from Austin, Texas, it's theCube. Covering South by Southwest 27 deeds, brought to you by Intel. Now, here's John Furrier. >> Okay, welcome back everyone. Live coverage of South by Southwest here in Austin, Texas. This is Silicon Angle's theCube, our flagship program. We're going to go out to the events and extract the signal from the noise. I'm John Furrier. Our next guest Ali Vahabaznet. >> Almost, Vahabzadeh. >> Vahazbadeh, Vahabzadeh, CEO of Chariot, a hot start up that was acquired by Ford Mobility Solutions last September. Really innovating in what I call the sharing economy which has been called, not I call, the sharing economy. But this really highlights the paradigm shift. So Ali, I want to thank you for coming on, I appreciate it. >> Thank you for having me, John. >> So Chariot is one of your cities not only in the Bay Area but here in Austin. Give a quick highlight of what's going on here in Austin for you guys and the freebie from the South by Southwest goers. >> Yes, Chariot is reinventing mass transit by crowdsourcing new routes in neighborhoods that either don't have the most commuter options or there's commuter options but there's not enough space on buses and trains. So we crowdsource these routes and we launch operations in these neighborhoods once we hit a tipping point and we get vehicles on the road. We started in San Francisco in 2014. We expanded to Austin, and then most recently in September we got acquired by Ford Smart Mobility to become a cornerstone of Ford's mobility strategy for many years to come. >> So this really highlights the sharing economy as I said, but what's going on is that the users interface to the real world is becoming digital. So obviously cars are not digital yet, they'll be self driving soon and Ford's announced mass production in five years. But it points to their relationship with others, collaboration. This is the big AI trend that gets surfaced in real-world benefits. >> Yeah, it's incredible. Everyone knows that Ford makes incredible cars, but Ford also wants to be a mobility company as well. With this thing that we have in our pockets, the phone, it provides a tremendous amount of data about us, commuters, riders, people who are trying to get from A to B. By harnessing that data for now it's given to us by the users themselves. By harnessing that data we can make some really intelligent and efficient choices about where our vehicles, in our example, 14-passenger Ford transit wagons, should be and could be to pick people up at the times where they need it the most. >> All right Ali, I want to kind of get you to riff on something with me. Imagine you're re-imagining the future, I love that. Or reinventing mass transit. So re-imagine some of the amazing things that are possible in your vision. Just kind of roll forward a few years. I mean we're going to have headsets and virtual reality and holograms that can bring my experience inside the vehicle. Not only am I just getting a ride somewhere, I mean in our area in Silicon Valley the Google buses and the company buses they've all gone wifi. They're working away. So I can imagine that you must have a vision for technology into your product. Can you share you vision on that? >> Yeah, imagine most people's commute is a twice-daily worst part of their day. We've moved the needle even without a lot of experimental things going on inside of Chariot. We've move it to, it's actually a decent part of your day and you don't have to worry about it anymore. What Chariot and Ford is looking forward to doing in the next couple of years is to actually make it, believe it or not, the best part of your day. You mentioned VR, entertainment options, social connecting options with other people in a Chariot who you may either want to network with professionally in the future or maybe even socially. Perhaps your next date is onboard. So there's so many things that you could be doing in that Chariot because we know your preferences. We know where you're commuting from and to. We know what you want to eat for dinner. We know where you want to go for happy hour on Thursday night and the Chariot's AI can actually be suggesting to you what Chariot to get on at what time and these folks are going to be onboard with you at that point. >> So you now I'm craving some Buffalo wings, so you just pull off the exit and I get some wings? Or bring out a Fitbit, or Johnny's going to take a bio break. I'm kind of being over the top, but this is what you're thinking, right? >> Perhaps you're on a diet and the device on your hand or the app, the diet app on your phone knows exactly what you had for breakfast and lunch. Perhaps the Chariot is headed in a certain neighborhood with a vegetarian option and you've had too much meat in the day. It could suggest to you hey, get off on this curb because there's a wonderful option here for you to have a non-protein meal. >> John: But that's in your future, you see that vision. >> It's in the future and it's not too distant from where we are right now. I mean what I think is cool between Chariot and Ford is Ford has these incredible resources. Also has vision with what they can do in the vehicle. Chariot, in a very short amount of time, in less than three years, we were able to penetrate a very attractive market of young professionals and actually have them tell us what they want to do, where they want to go from and where they want to go to. We're just scratching the surface right now. >> Tell me about your experiences here at South by Southwest. What's the vibe of the show? We've seen some touchpoints around. It's a VR show, it's some AI. Other things that you're observing that you could surface and say are the key top story lines that are developing on day one of South by Southwest? >> Yeah, you know it's my first South by Southwest, John. I was walking over here with a friend. I was remarking to her that I actually feel this is probably what world's fairs were like 100 years ago when people were discovering new technologies and companies like Ford were actually big participants in world's fairs. This feels like a 21st century world's fair. I'm just seeing such incredible installations and companies that I've never heard of before looking to make an impression on consumers or future users. Companies that don't even have a product, don't even have a service in reality right now and are just providing you a peak into their future. It's my first day here. I can't wait for the next few days. >> Well it's also a good mash up of creativity, industry, and just people, it's a melting pot of just kind of laid-back. It's Austin so it's pretty cool here. Easy living, as they say. >> Yeah, absolutely. There are people who are looking at what the future can hold. Also there are people who I can see in the look of their eyes what is my next start up going to be? Or where can I take my career next? Is it smart transportation like Chariot? Or it is something in VR or AI? Or something that doesn't even exist today? So it's great to see this collaboration. People also meeting each other who've never met each other before. Breaking plates and meeting new people for the first time. >> Okay, so personal question, last question to give you kind of on a personal note. Take your CEO of Chariot hat off at Ford Smart Mobility, put on your personal Ali hat. What are you most excited about? Not with the Chariot, but outside of Chariot as you look at the real world technically speaking. What are you most excited about? What's floating your boat, so to speak? Or driving your car or Chariot? >> Riding in a Chariot, you don't have to drive anymore. The first thing that comes to mind is I'm honored that I'm going to have dinner with a bunch of mayors this evening including Mayor Adler and several others. And I tell you what, when I started the company three years ago, no one would pick up our phone, regulators, city officials and the like. But now I think that the city and urban leaders whether it's Chamber of Commerce, the Mayor's Office, the Transit Authority, the Housing Authority, whatever the case may be, they really are open to not just innovations in transit, but innovations in housing, innovations working together, live-work. In a very short three years I've seen that sea change in the attitude. It's going to be, I think it's a dam that's opened up. I think you're only going to see this momentum accelerate with the civic authorities and innovators and technologists actually working together. >> It's a real impact. Final, final question since one popped in my head. What is AI going to do for your business, your industry, transportation and Chariot in general? What is AI's impact to your industry? I think AI's going to take cars off the street because we are going to know where people are coming from and going to at what probable hours. So we can run much more efficient routes and much more efficient networks. We'll run larger vehicles, larger format vehicles as opposed to single occupancy vehicles like you'll see on Rainey Street tonight. So that's gets me really excited because it doesn't only improve the human experience, it helps the environment and it's all good things. I can't think of a downside for AI in transportation. >> Well there might be some disruption in some transition. Let's just take one simple example. Parking lots, what are you going to turn them into? >> I can't wait to see parking lots converted into lower-income housing, into parks. >> Public easements. >> Into public easements, into more shared office workspace. >> The impact's bigger than people think. >> Just walk down Braswell Street or Congress Street. It seems like every other building is a parking garage. Or half of a building is now a parking garage. We have to stop building parking garages. We have to stop providing free parking both at home and at work so that we can force, transition people into the different formats of commuting. >> So all these jobs that are going away are now being shifted. Now again, idea for people out there watching just get in the business of retrofitting garages into housing, that's a new opportunity. >> That's my next start up, John, are you in? >> John: I'm in. >> Okay. >> Seed funding, this is theCube here live at South by Southwest at the Intel AI Lounge. I'm John Furrier, thanks for watching. More after this short break. (upbeat instrumental music)