(computer mouse clicking) >> Hey, welcome back everybody. Jeff Frick here with theCUBE. We are at Zuora Subscribe in downtown San Francisco talking about the subscription economy. What's different about the subscription economy? Why is it taking off? And how does it really change the relationship between the provider and their customer? Or in this case, a club member. So, we're excited to have somebody that's been doing this for a while, Sebastian Gnagnarella, he's the SVP Tech in IT for Inspirato. Did I get that right, Inspirato? >> Yeah, you got that right. >> Awesome, so first off, welcome Sebastian. >> Thanks, Jeff. Glad to be here. >> So what is Inspirato? >> So, Inspirato's a private luxury destination club. We try to provide the affluent consumer a single trusted source for all their travel needs. >> So it's private, it's luxury, and it's destination. >> Exactly. >> But the big thing, it's also a club. >> It's a club. >> And you said it's been a club since the beginning. >> It's a club. >> So what makes a club a club versus having a regular kind of client/customer relationship? >> Well, absolutely. We think that traveling with the club gives the customer a more intimate experience. People are used to buy vacations one by one. With us, they salvage their relation with their personal vacation advisor. When they join the club, they get a personal vacation advisor that knows everything about them, everything about their family, and everything around their travel patterns. And we also give them curation. We give them certainty when you travel with us. And we also give them an extremely great care team. >> Can you share any numbers in terms of number of destinations? Is it your own private destinations? Do you just help them arrange to go to destinations that anyone can go to? How does that work? And give us a little bit of the size and scale of the company. How many trips, members, whatever you can share. >> Absolutely, so, we have 15,000 members right now. When you join the club, you get access to different things. One of them is you get access to our 290+ members-only properties. Properties that we fully manage and control and they're only accessible by our members. You get access to our portfolio of hotels. We have curated deals with different hotels around the world. And you also get access to what we call Bespoke Experiences, which are tailored experiences only for our members. Imagine if you wanted to go on that safari to Africa, you come to us and we take care for you. >> So, then you'll put it together? Or do you usually have a safari to Africa? Or you'll put a custom package together? >> We put it together either with partners, our network of partners, or in some cases, we have member-only trips already in the schedule. Like last year, we did a members-only cruise to Antarctica with I think it was like -- we took like 200 members to Antarctica on that trip. >> So, do people use the service more frequently as a club member? How does it actually change your engagement with them? >> So, I do think they use it more frequently, right. They have that personal relation with their vacation advisors, with their personal vacation advisors. So, we give them extremely good service around where to go, when to go, tips on when is the best time to visit a place, and what is a great occasion to visit a place. We also try to think of ourself as a lifestyle club, not just as a destination club, so we try to be present 52 weeks of the year with local events. So, you are a member, you get access to Superbowl tickets, you get access to backstage tickets for a concert in town, or you get access to members-only cooking classes. >> That's interesting. So not just the big destination vacation. But you've maintained an on-going relationship with a number of smaller events as well. >> Exactly, exactly. >> So, that begs a question, which I think is really interesting one here, about having a relationship with someone through a subscription, or as you say, a club, as opposed to a transactional deal. Because it's not really -- there's transactions within the subscription, but the transactions don't define the relationship. >> Yeah, absolutely. And I said this during the panel few hours ago, is that for us, a subscription has two components, right? One component is the company component. The subscription give us and allowed us to forecast and to scale and build that platform to give more to our members. On the members' side, the membership is their commitment to spend time with the loved ones, right? For us, subscription is that ongoing power that help us help our members to spend time with their loved ones. >> And do you guys promote that? That's a great concept. >> Absolutely, absolutely. It's like for us there's nothing more important than our members spending time with the people they love. >> Right, right. And they're probably very busy, or they couldn't afford the service. >> Absolutely, absolutely. You're exactly right. >> (laughing) That's great. So it is a defined commitment, and that's very different relationship than just buying a vacation package. >> Totally, totally. >> Very cool. Alright so you've been at this for a while. Why Zuora? How long have you been a customer of Zuora? You've been in the club space forever, but why Zuora? >> So, Zuora, we've been customers since 2016. Since last year. Since April last year. And we were managing our subscription charges through a home-grown system. And that worked good, right? When we had 5,000 members, when we had 7,000 members. We knew that the day that climbed to 50,000 members in the future we needed something else. So, we started searching different solutions and we knew we wanted something cloud, we knew we wanted something with strong APIs, so the strong foundation. And we also knew we wanted someone that was strapped into business, because that's how we felt about ourselves, right? We feel that we are strapped in the travel business, and we wanted to partnership with a likewise company, and that's how we picked Zuora. >> Alright, Sebastian, great story. I love it. >> Alright, well thank you so much. >> Absolutely, so show your commitment to your family by signing up with Inspirato. That shows that you're going to take them on really nice vacations. Alright, thanks a lot Sebastian. >> Thanks Jeff, thank you so much. >> I'm Jeff Frick, he's Sebastian, you're watching theCUBE from Zuora Subscribe 2017 in San Francisco. Thanks for watching. (computer mouse clicking)