>> Announcer: Live from Las Vegas, it's theCUBE, covering ServiceNow Knowledge18. Brought to you by ServiceNow. >> Welcome back, everyone, to theCUBE's live coverage of ServiceNow Knowledge18. We're coming at you from The Venetian in Las Vegas. I'm your host, Rebecca Knight. I have with me Paul Webb; he is the ServiceNow Practice Lead for EY. Thanks so much for coming on theCUBE, Paul. >> Thanks for having me, Rebecca. >> So, before the cameras were rolling, we were talking about how, what EY's focus is, and it's not traditional IT, you're really focused on bringing ServiceNow into the business; can you talk a little bit about this? >> Yeah, that's right. >> Paul: So, traditionally ServiceNow's been seen inside the IT organization, transforming the way in which the service desk is run. But what we're finding is more and more of customers see the power of the platform and how it can be taken out into HR, customer service, and automate a lot of business process that have traditionally been manual or used by a bunch of disparate systems. So, that's been our focus and it's been very compelling to our customers and it's been very good to us. >> So, give me some examples of how, of what you're doing. What are some innovative solutions? >> Yeah, so we've got a couple of really cool ones. One is fleet car management, so we've taken a device that we've put in vehicles that then transmits back to a ServiceNow hub to give us the vehicle telemetry. So then when the vehicle comes back in from being used, someone like Hertz or Avis, anyone like that, they can then use a device to see whether the car needs a repair or a service, new tires, and then automatically trigger a work order to get that taken care of. So that's a really different use case than a traditional IT. >> Right, right, and so... How are clients, are they ready for this? Are they, you feel at this conference that there's been this pent-up exhaustion with the workplace and the way it's been structured because our consumer lives are so easy and intuitive. >> We're seeing this need for disruption sort of kicking in this year. It's like last year it was a lot of ideas, a lot of thought around the art of the possible, but now we're starting to see companies ready to embrace it, and so that change, that transformation is happening right now in 2018. >> And how are you helping them, because it's not easy, this stuff is hard, change management. >> Yeah, it's kind of great that we're such a diverse and broad company, so the fact that I can bring our customer service teams, our supply chain teams, our human resources teams, all of that consulting breadth that we have, and deep subject matter experience. We can bring that to the ServiceNow platform and then take it to a client to really transform the way in which they think about a problem. >> And what would you say are some of the best practices that have emerged, because as we've said, this is a really disruptive time for so many companies. You just talked about car industry. What would you say are the insights you've gleaned in working with clients? >> It's time to value, I think more than anything else it's getting something in the hands of the customer or the user very, very quickly. So, our typical cycle is 12 weeks from an ideation, an idea of what they want to achieve, to something they can actually touch and feel and experience. >> Rebecca: 12 weeks! >> 12 weeks, yeah. And we typically work in these 12-week delivery cycles, so that you don't end up with fatigue and design fatigue. You just get your hands on something you can touch, you can feel, you can experience, and then you can mature it from there. >> So, walk us through the process. I mean, at 12 weeks, that is stupendous. >> Yeah, first of all it's containing the scope, it's not trying to do too much all at once. We then really help the client to whiteboard what problem they want to solve, we may do something as simple as a proof of concept, or we call them hackathons, it's common here. Do that to get the ideas into an environment that they can touch, then we come up with a series of requirements that need to be in the first release, and then once we've done that, it's send it to our developers, get them to turn the crank, turn it into something that we can get in the hands, even if it's not in production, if it's not production-ready it's got to be close enough where they can say, "Yeah, we need x changed, we need y changed, we need something different." Or this is good to go, let's now evolve. >> When you're in this design process, which is messy and complicated, how are you sparking good ideas and creativity and innovation on your team? >> We find the client brings that themselves. We've got smart people, they do good things, they're young, they're innovative. But we find when we start to produce some ideas to the conversation, it rapidly sparks the same back from the client. So this collaborative approach works really well to bring everybody up to a whole new level of thinking. >> So, the tag line, the new branding for ServiceNow is making the world of work work better for people, and that is where you're focusing EY's business, too. So, what would you say should be next? What are the next employee pain points that you want to focus on with the ServiceNow platform? >> It's interesting that, it's a little less exciting, but it's this concept of the system of protection. One of the guys that works with me, Lawrence, came up with the concept of using ServiceNow as this system of protection, where we can look at things like compliance and security and risk, and use ServiceNow to help manage that, facilitate that risk. The second side is obviously the more creative, improve productivity, improve efficiency, drive more of this disruptive digital agenda into the equation. And so those two ends of the spectrum, protect the business and then innovate the business, are two prime agenda items right now. >> Finally, why would a client choose EY? What do you bring to the table? >> I think it's the breadth and depth. You know, we are a very large global company. We have a lot of really bright minds, I think 70 percent of our business is now millennials, so we've got a lot of brilliant minds that are really trying to bring new ideas, new disruptive thinking, and yet we still have that maturity and that experience across that spectrum. So, bring all that to bear on a problem for a client enables us to do some really unique things. >> Rebecca: Great, well thanks so much for coming on theCUBE, Paul. >> Thanks very much for having me, Rebecca. >> We will have more from ServiceNow Knowledge18 and theCUBE's live coverage just after this. (upbeat music)