>> Live from Las Vegas, it's theCUBE. Covering AWS re:Invent 2018. Brought to you by Amazon Web services, Intel, and their eco-system partners. >> Well good morning and welcome back to Las Vegas, day two here at AWS reinvent. Along with Justin Moore and I'm John Walls and we're joined by Arabella Hallawell at Netscout. Good morning Arabella, good to see you. >> Good morning. >> Everybody have a good night last night, by the way. Did Las Vegas treat everybody okay? >> Yeah it was pretty good. >> It was good >> Good dinner and all that right? >> I'm on east coast time so, any time past midnight- >> It's always a tough transition isn't it? Alright tell us a little about Netscout and your primary responsibilities there. >> Netscout is a company that's been helping the largest organizations. 90% of Fortune 100 organizations, about 90% of the worlds communications service providers. Basically troubleshoot their most complicated application and service probelems, and we've been helping these organizations for almost three decades. And what's really interesting about a show like this is we've seen so much technical transformation, it's so rapid right now. I mean even as we talk about, serverless, agentless computing. We're talking about microservices and containers still when it comes to our customers, the IT teams they still have the very same problems that they were tasked with 20, 30 years ago which is it better work make sure that service that's being delivered to customers works and we want to make sure it has the performance and the security our customers and our business need. It's interesting because if anything that watermark is getting higher and higher for the IT organization yet what they've been dealt with is so much more complexity because of all of this innovation. So that's what's really exciting as well is how do we help our customers manage to this new transformation and make sure that they're successful for their organizations, making sure that service experience, the customer experience is protected. >> So you talk about complexity. Is that the driver of the biggest problems today. You said this has been going on for 20 or 30 years But now because of the sophistication of the technology, you've got a whole new slew of problems. So how would you categorize them tody as supposed to 10 or 15 years ago. >> The biggest seat change is in many ways some of these definitions that we hear about here. Hybrid Cloud, most organizations have been a journey for a number of years transforming their physical footprint to virtual footprint, and then a public cloud footprint. They see it sometimes linear, and then sometimes people make a dramatic move forward. I think what we're going to see here and over the next year is basically that whole definition of hybrid cloud should actually be re-thought of as almost a data center without walls. Because going back to the complexity, the new technologies, the new capabilities, being able to have a workload anywhere you want, being able to spin something up using some kind of instance that goes up and goes down is amazing form the business perspective because they can have what they want when they want it. The piece of innovation is dramatic. The complexity comes in from an IT perspective, how do you manage that exponential increase in the number of services, being able to see all those services, where are they, what are they doing, and what are all the dependencies. So back to what you were saying. Five, ten years ago a (mumbles) where people kind of, "Hey there's a problem somewhere, is it the network team, "is it the server team, who's problem is it?" Right now that problem has just become so much harder to diagnose and that's really what we're trying to help our customers do. How do we get that end-to-end visibility around what's happening in this kind of data center without walls. Which is essentially where it's all going. >> That's certainly a theme that's come up. We spoke about it a little bit yesterday John, that this complexity of the data systems and these work loads, it could be anywhere. And there's so many more of them, we've got Microservices, we've got Serverless, keeping track of that as humans, the problem is so complex now it's almost beyond human capability so we need to augment the humans with some kind of technology. Do you see that with customers, is that what they come to Netscout for? >> Absolutely, and it many ways as we've seen with the technology transformation, even in our homes today from smart refrigerators and driverless cars. Technology can make the humans smarter but I think the pace of innovation is almost too fast for the human. Because it's so hard to grapple that type of complexity and often times it's organizational. Because even if you can spin up these new things, you can compute anywhere anytime. If you're an IT organization and you still have the same people, processes, tools that you've always been working towards, that's when you really run into problems. That's where we're seeing some organizations say, it's not just dev sec ups, it's how do I change the mindset and the processes and then it just comes to the tooling. And the tooling isn't really available either to get that visibility into this new landscape. Most organizations still have silos of different types of data, different types of interfaces, and at the core of that is the IT organizations still tends to have their more traditional silos. To your point, is because humans often are slow to change. We're probably the biggest inhibitor to the technological progress. >> Well I like to say that there's three parts to it, there's people, process, and technology. Technology is only one of those three things. So you need to change the people and process in order to make use of these new technologies. It does sound like we're moving to a higher level of abstraction though, where rather worrying about particular servers or pieces of infrastructure, we're now looking at workloads and data that could be anywhere. And we're now managing that data at this higher level of abstraction, is that where you see this business user going for, where they don't really want to deal with the nuts and bolts of the IT? >> I think again, this goes back to having a data center without walls, I think in the future and even today it's increasing hard to say and point to, it's that server and that data center that's causing a problem because it's so spread out and it's made up of so many different components so I would say yes, the business wants that higher level information which is, "I want my workload "anywhere, anytime, with the service levels that I require." The problem with that is the IT organization then has to manage, often a very difficult environment where the business maybe have chosen to put an application or workload in this place because of regulatory requirements, or they like the service levels, so they like what that particular vendor did. But then you've got basically a panoply of all of these different capabilities, and how do you manage that when someone says, "I can't have any latency over a 5G network." You can't have latency when it's some kind of operating room cardiac machine, you can't say to a parent- (laughing) That latency kind of caused a big problem during the operation, it's just unacceptable with the new type of technology and again it is a human issue. The technology that we're using is to fuel human progress, but we at the end of the day have to find a way to manage the complexity. I think that begins with actually the people first. How does the IT organization potentially needs to re-organize so that they can get to that level abstraction and then distend it from that perspective. Because most of the time they're looking at their silos of data. >> You mentioned a little bit ago about the repitity of change in innovation. What about expectation versus innovation in terms of your clients, and trying to satisfy that. You eluded to it yourself just a few moments ago. It's really hard to keep up if you will. So how do you manage that with your clients, what they're looking for you to point them toward as supposed to what's realistic. >> I think that again, progress and understanding where change is going you never want to resist it because it's scary, but making sure you can manage that transition and that journey with confidence is what we really focus on with our customers. So even something as relatively simple as we're taking a cloud that was in a physical data center, even in a software data center and putting in a public cloud environment, do you know the service dependencies, do you know what it looked like before you went, and then once you're there how do you make sure that you still have the same types of performance that you've always had, even though that sounds bread and butter. For many organizations making sure that they move to this more fluid, frictionless environment and sort of have a continuous type of visibility, and end-to-end visibility is key because as we started this whole conversation, at the end of the day the problem is what it was 20 years ago. Which is, is my service working as it should for the customer of the business on the other end. Does it have errors, does it have latencies, is it insecure. Continuing to provide that regardless of where, so we work with AWS, we work with VMware, we're trying to work with every single part of this new fabric so that our customers can still have that same confidence. That's kind of the goal for us. >> It's a brave new world, good luck and thanks for sharing your time with us this morning . >> Great, thank you very much. >> We'll continue here on theCUBE, we're live in Las Vegas, at the AWS, we'll be back in just a minute.